Table of Contents
- Introduction & Scope
- What Data We Collect
- How We Use Your Data
- Cookies & Tracking Technologies
- Payments & Financial Data
- Data Security Measures
- Sharing & Third-Party Access
- Your Rights as a Player
- Minors & Restricted Use
- International Data Transfers
- Data Retention Periods
- Policy Updates & Notifications
- How to Contact Us
- FAQ
Introduction & Scope
The Pin Up Casino App Privacy Policy outlines how your personal data is handled whenever you use our services, including browsing, registering, depositing, playing, or contacting support. The Policy applies across all platforms (iOS, Android, and web) and covers both active players and visitors.
Our commitment is clear: we only collect the data we need, protect it with strong security, and use it responsibly to deliver a safe, compliant, and enjoyable gaming experience.
What Data We Collect
We collect different categories of information depending on your interaction with the app:
| Category | Examples | Purpose |
|---|---|---|
| Personal Identification | Name, DOB, ID documents | Age verification, KYC compliance |
| Contact Information | Email, phone, address | Account communication, verification |
| Financial Data | Card details, wallet IDs | Deposits, withdrawals, anti-fraud checks |
| Device Data | IP address, device type | Security monitoring, fraud prevention |
| Gameplay Data | Game history, bets, winnings | Responsible gaming, loyalty rewards |
How We Use Your Data
- Account Setup & Verification: Confirming your identity and eligibility.
- Payments: Processing deposits, withdrawals, and refunds securely.
- Personalization: Recommending promotions, games, and tailored offers.
- Responsible Gaming: Monitoring play to detect risky behavior.
- Legal Compliance: Meeting anti-money-laundering (AML) and regulatory obligations.
Payments & Financial Data
All transactions are encrypted. We require that deposits and withdrawals come from accounts in your name. Payment providers (banks, e-wallets, processors) may receive necessary details to process payments. Fraud checks and chargeback monitoring apply to all transactions.
Data Security Measures
Security is central to our operations:
- SSL/TLS encryption for all traffic
- Multi-factor authentication options
- Strict access control for staff
- Regular security audits
- 24/7 fraud monitoring
Your Rights as a Player
Depending on your jurisdiction, you may have rights to:
- Access and request a copy of your data
- Correct inaccurate information
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Withdraw marketing consent
Minors & Restricted Use
The Pin Up Casino App is strictly for players of legal gambling age (usually 18+ or 21+ depending on jurisdiction). Accounts created by minors are closed immediately, and related data is deleted unless required by regulators.
International Data Transfers
Your data may be transferred to servers in other countries. We use safeguards like standard contractual clauses (SCCs) and strict vendor agreements to keep protections consistent worldwide.
Data Retention Periods
We retain personal data only as long as necessary for:
- Providing services
- Meeting legal obligations
- Resolving disputes
- Compliance with anti-fraud rules
Typical retention ranges from 5–7 years after account closure, depending on regulations.
Policy Updates & Notifications
This Privacy Policy is updated periodically. You’ll be notified via email, in-app messages, or website banners when significant changes occur. Continued use after updates means acceptance of the new policy.
How to Contact Us
If you have questions about this Privacy Policy or your rights, please contact our Data Protection Officer (DPO) through in-app support or via email provided in the app’s Help Center.
FAQ
1) Does the Pin Up Casino App sell my data?
No. We do not sell or trade your personal data. Data is used only for service delivery, compliance, and—if you opt in—marketing.
2) Can I request deletion of my account data?
Yes. You can submit a deletion request. Some records may be retained if required by regulators or for anti-fraud laws.
3) How do I stop marketing emails?
You can change marketing preferences in the app or use the unsubscribe link in emails. Push notifications can be managed in settings.
4) Is my payment data secure?
Yes. All financial data is encrypted and handled by PCI DSS–compliant payment processors. Only minimal details are stored for regulatory proof.
5) What happens if the policy changes?
We notify you clearly via in-app banners, email, or push messages. You can review changes and decide whether to continue using the service.